Inside Sales Representative - Yardley, PA

The Inside Sales Representative (ISR) is responsible for engaging health care professionals (HCPs) in telephone conversations to promote assigned client product(s), maximize the product(s)' selling potential and meet program and Client objectives.? The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use.? The ISR utilizes approved tools for product and program promotion and maintains a competent level of product, program, and consumer activity knowledge.

Essential Duties/Responsibilities:

  • Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.

    • On behalf of Client, promote Client's product(s) via outbound telephone calls by engaging assigned HCP targets in in-depth program discussions to attain individual, territory, and company goals for sales, market share, etc.

    • Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program

    • Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.

    • Create and implement business plans to achieve territory and business sales goals.

    • Maintain call productivity and metrics that are required by program.

  • Effectively and persuasively communicate with customers using effective selling, listening, and negotiation skills, proper terminology and approved messaging.

  • Maintain thorough knowledge of Client product(s) and program.

  • Verify and complete required data entry in Touchpoint CRM systems, such as details of the target's responses and any follow-through actions.

  • Listen and respond appropriately to customer needs and questions.

  • Communicate with the District Manager, team members and Touchpoint Client Services on project's progress, as required.

  • Create and maintain a positive impression with client and client's customers.

  • Prepare reports for management as needed.

  • Fully comply with all laws, regulations, and Publicis Touchpoint Solutions Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.

  • Participate in teleconferences and live (when required) National, regional, and district meetings and training sessions and represent client at National and/or local conventions when applicable.

  • Perform special projects and assignments and directed by the manager.

Education and Experience:

  • Bachelor's degree required

  • 2-5 years of experience in a customer service and/or sales required, preferably in inside sales, contact center, B2B, or retail sales environment.

  • Pharmaceutical experience preferred.

Knowledge, Skills, and Abilities:

  • Excellent verbal, written, and interpersonal skills

  • Clear, articulate and grammatically sound speech and professional phone manner.

  • Strong focus on providing customers with superior support and service.

  • Ability to learn, understand, and communicate complex information over the phone.

  • Strong rapport building skills and active listening skills.

  • Excellent selling, closing, persuasion, and presentation skills.

  • Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments.

  • Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.

  • Must be self-motivated and disciplined.

  • Good organizational and planning skills, strong attention to detail and accuracy.

  • Ability to work independently and as a team member.

  • Flexibility and ability to handle multiple tasks simultaneously.

  • Must be able to deal with people at all levels inside and outside of the company.

  • Demonstrated technical aptitude, good typing skills, and working proficiency in MS Word, Outlook, and Excel.

  • Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client's customers within the parameters of the program.

Company Overview


At Touchpoint, a Publicis Health Company, provides best-in-class commercialization, clinical, and consulting solutions to life sciences and healthcare companies.? Publicis Health and its business units specialize in the sales and promotion of pharmaceutical brands, services, and products through field and inside sales.?


When you join Touchpoint you have the opportunity to work with and learn from leaders in the health care industry. ?Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential.? All opportunities with Publicis Health business units offer competitive compensation including a comprehensive medical benefits package, 401-k benefits, and the opportunity to grow with the nation's leader in healthcare sales.?

One of our goals is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment.? We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.? Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.

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