Inside Sales Representative - Yardley, PA

The Inside Sales Representative (ISR) is responsible for engaging health care professionals (HCPs) in telephone conversations to promote assigned client product(s), maximize the product(s)? selling potential and meet program and Client objectives. The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product and program promotion and maintains a competent level of product, program and customer activity knowledge.? Position is located at Publicis Health in Yardley.


Essential Services:

  • Manage daily call responsibilities according to defined expectations, with the purpose of achieving KPIs

    • On behalf of Client, promote Client's product(s) via outbound telephone calls by engaging assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.

    • Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program.

    • Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.

    • Maintain call productivity and metrics that are required by program.

  • Prospecting: Successfully qualifying or disqualifying HCPs from a target list

    • Conduct outbound calls to HCPs to appropriately qualify or disqualify HCPs based on prospecting questions

    • Verify and complete required data entry in CRM system, such as details of the target?s responses and any follow-through action

  • Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging.

  • Maintain thorough knowledge of Client product(s) and program.

  • Verify and complete required data entry in CRM systems, such as details of the target?s responses and any follow-through actions.

  • Listen and respond appropriately to customer needs and questions.

  • Create and maintain a positive impression with client and client?s customers.

  • Fully comply with all laws, regulations and Publicis Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.

  • Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.

Education and Experience:

  • Bachelor?s degree required.

  • 2+ years of Pharma Sales experience.

  • Respiratory experience preferred.

  • Inside Sales experience preferred.

About Us:

At PDI, a Publicis Health Company, our vision is to continuously aspire to design, develop, and deliver industry leading healthcare solutions that accelerate patient access to enable the best possible outcomes.?Publicis Health and its business units specialize in the sales and promotion of pharmaceutical brands, services, and products through field and inside sales.?


Our Culture:

When you join PDI you have the opportunity to work with and learn from leaders in the health care industry. ?Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential.? All opportunities with Publicis Health business units offer competitive compensation including a comprehensive medical benefits package, 401-k benefits, and the opportunity to grow with the nation's leader in healthcare sales.?

One of our goals is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment.? We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.? Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.

Exquisite Execution:

PHrequency, Publicis Health?s full-service contact center, was awarded J.D. Power certification in January 2018 by providing ?An Outstanding Customer Service Experience? as an Outsourcer for the Pharmaceutical live phone channel. J.D. Power?s rigorous assessment process grants certification only to organizations dedicated to the highest level of customer satisfaction.

J.D. Power 2017 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. ?For more information, visit www.jdpower.com/ccc.

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