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Customer Service Representative II

Customer Service Representative II - needed in Yardley, PA


Pay Rate: $16.00/hour


Shift hours: Between 8am and 8pm M-F


Responsibilities



  • Respond to incoming customer calls and orders in a friendly and timely manner

  • Communicate effectively with customers to ensure accuracy and quality

  • Provides customer service support in handling all HCP and patient inquiries through phone, eMail, direct mail and other channels

  • Maintain excellent quality standards, adhere to approved materials and guidelines

  • Accurately collect information required by individual programs and correctly capture in specific program databases

  • Ability to qualify customer for Sample and/or Rep Visit eligibility and process request in accordance with work instructions and training

  • Exhibit effective communication and tele-management skills. Converse with callers in an empathetic and professional manner


Requirements



  • BA/BS degree or relevant work experience

  • Customer service-related experience

  • Expert level typist


 

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