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Customer Service Representative - Yardley, PA

The Customer Service Support Specialist (CSSS) is responsible for providing the highest level of customer support to the Client's Customer Service department and Client's Customer Service Supervisors.?


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Education and Experience


High School diploma required; Associate's or Bachelor's degree preferred.?


1+ years of experience in a customer service and/or sales required.?


Technology experience required to include use of a computer and phone system simultaneously to provide customer with information.?


About Us


At Touchpoint, a Publicis Health Company, our vision is to continuously aspire to design, develop, and deliver industry leading healthcare solutions that accelerate patient access to enable the best possible outcomes.?Publicis Health and its business units specialize in the sales and promotion of pharmaceutical brands, services, and products through field and inside sales.


Our Culture


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When you join Touchpoint, you have the opportunity to work with and learn from leaders in the health care industry. ?Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential.? All opportunities with Publicis Health business units offer competitive compensation including a comprehensive medical benefits package, 401-k benefits, and the opportunity to grow with the nation's leader in healthcare sales.?


One of our goals is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment.? We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.? Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.


Exquisite Execution


PHrequency, Publicis Health?s full-service contact center, was awarded J.D. Power certification in January 2018 by providing ?An Outstanding Customer Service Experience? as an Outsourcer for the Pharmaceutical live phone channel. J.D. Power?s rigorous assessment process grants certification only to organizations dedicated to the highest level of customer satisfaction.


J.D. Power 2017 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.? For more information, visit www.jdpower.com/ccc.


 

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