Position Mission: The Shift Supervisor is responsible for the overall leadership and direction of the store in the absence of the General Manager and Assistant Manager. The Shift Supervisor is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and customer connections during the shift.
This position manages the shift requirements for labor, customer service and employee tasks, in accordance to Einstein Noah Restaurant Group, Inc. standards. The Shift Supervisor maintains a consistent and outstanding guest experience while supporting daily sales goals.
Responsibilities Include:
Core Competencies:
Problem solving
Managing the guest experience
Maintaining the look and feel of a well-run store
Driving for results
Managing multiple priorities
Being resilient under pressure
Demonstrating leadership
Adapt to new work situations or roles; open to new ways of doing things
Essential Functions:
Guest Service/Shift work
Ensures guests are welcomed into the store.
Ensures consistency in beverage and bagel preparation
Develops personal ongoing relationships with customers
Supports Team Member functions as necessary to provide seamless customer service to guests.
Employee Relations/Coaching:
Manages team to ensure positive customer experience
Creates a positive atmosphere for the staff
Provides ongoing feedback to team members on their successes and areas for improvement
Provides tools to help Team Members sell coffee and bagels, and to promotional items
Coaches team members on such items as proper methods of brewing, crafting drinks and teas, bagel picking, sandwich making, register and cash handling, other daily shift tasks and methods in guest services.
Take charge and utilize resources when problems arise; develop solutions before contacting General Manager.
Promotes professional growth of Team Members.
Assists in creating schedules when needed
Compiles the shift log
Supports financial reviews
Supports new product rollouts.
Principal Accountabilities:
Knowledge of store operations
Ability to train Team Members store functions
Ability to motivate staff
Ability to learn and perform all Team Member level roles.
Ability to maintain records of personnel, inventories, sales and banking/accounting records preferred.
Proven ability to increase profits in similar operations preferred.
Required Experience:
High school diploma or GED required
At least one year of restaurant, retail or customer service experience required, or properly trained and approved by Einstein Noah Restaurant Group Inc, to take responsibility as a Shift Supervisor.
Must be able to work early mornings, evenings, some holidays and/or weekends.
Physical Demands:
The physical requirements for this position are hearing, speaking, seeing, carrying, bending, walking, kneeling, reaching, pushing, pulling, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.
The duties of this position may change from time to time. Einstein Noah Restaurant Group, Inc. (ENRGI) reserves the right to add or delete duties and responsibilities at the discretion of ENRGI or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Caribou Coffee Company and Einstein Noah Restaurant Group, Inc. are proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

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